How to - Request Access to Salesforce, TargetX, and Mongoose Cadence

Overview

This guide walks you through submitting a request for access to Columbia College Customer Resource Management (CRM) systems—including Salesforce, TargetX, and Mongoose Cadence—which are managed directly by the CRM team rather than Technology Services.

Applies to: Faculty Staff

Step-by-Step Guide

Instructions

1 Open the Security Request Form

Navigate to the online New User Security Request form to begin your access request.

●Go to the New User Security Request Form.

2 Complete the Required Form Fields

Fill out all mandatory fields based on the system(s) and access level you require.

●Complete each section with your user and departmental details.

●Note: Selecting different systems or access roles will dynamically generate additional required fields to complete.

3 Submit Request for CRM Review

Submit your completed form for review and processing.

●Click Submit at the bottom of the form.

●Customer Resource Management (CRM) will review your request and respond within 72 hours.

Important Note

Access for Salesforce, TargetX, and Mongoose Cadence is managed by Customer Resource Management (CRM), not Technology Services. Please allow up to 72 hours for processing after submitting your form.

Support & Assistance

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Need additional assistance with your account or access requests?

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