Overview
This guide helps students troubleshoot and resolve common issues when attempting to make an online payment, enroll in a payment plan, or log in to the ePayments/TouchNet portal.
Applies to: Students
Diagnosis
Troubleshooting
Symptoms
●Unable to set up a payment plan or complete an online payment.
●ePayments login screen appears, but sign-in attempts fail or loop back.
●Errors loading TouchNet / eBill components inside myPortal.
Possible Causes
●Stale browser cache, outdated cookies, or session conflicts.
●Inactive or locked myPortal account credentials.
●Account-level financial holds or enrollment status questions requiring student services review.
Affected Systems / Services
●myPortal
●TouchNet (ePayments / eBill / Payment Plans)
Resolution
How to Fix
1 Verify myPortal Account & Access
The software for ePayments, eBill, and Payment Plans is called TouchNet, which is accessed directly through myPortal.
●If you have difficulty logging into myPortal, visit the self-service portal to reactivate your myPortal account.
●Once logged in, attempt to access TouchNet / ePayments again from your portal home page.
2 Clear Browser Cache — Google Chrome
If you can reach the ePayments sign-in screen but cannot log in, clearing your browser cache resolves session conflict errors.
●Click the triple dots (Customize and control Google Chrome) button in the upper right corner.
●Select History > History (or press Ctrl + H).
●In the left-hand column, click Clear browsing data.
●Select the Basic tab and set the Time range dropdown to All time.
●Check the boxes next to Browsing history, Cookies and other site data, and Cached images and files.
●Click Clear data (or Clear browsing data), close Google Chrome completely, and relaunch the browser.
3 Clear Browser Cache — Mozilla Firefox
Follow these steps to clear history and cached website data in Firefox:
●In the upper right corner, click the Application menu (three horizontal lines) and select History.
●Click Clear recent history... (or press Ctrl + Shift + Delete).
●In the When or Time range to clear: dropdown, select Everything.
●Check the boxes next to Browsing & Download History, Cookies, Cache, and Form & Search History.
●Click Clear Now (or OK), close Firefox completely, and relaunch.
4 Clear Browser Cache — Microsoft Edge
Follow these steps to clear browsing history and cached data in Microsoft Edge:
●In the upper right corner, click the Settings and more (three dots ...) button and select History (or press Ctrl + Shift + Delete to open the clear data dialog directly).
●Click the three dots (...) in the History flyout menu and select Clear browsing data.
●Set the Time range dropdown to All time.
●Check the boxes next to Browsing history, Cookies and other site data, and Cached images and files.
●Click Clear now, close Microsoft Edge completely, and relaunch.
5 Clear Browser Cache — Apple Safari (macOS)
Follow these steps to clear history and website data on Apple Safari:
●In the menu bar at the top of your screen, click Safari.
●Select Clear History... from the dropdown menu.
●In the Clear dropdown menu, select all history.
●Click the Clear History button, quit Safari completely, and relaunch.
6 Contact the Center for Student Success (Billing & Enrollment)
If you are logged into ePayments but encounter difficulties setting up payment plans, making payments, or understanding balances, reach out to Student Success for direct account support:
●Department: Center for Student Success
●Phone: (573) 875-7252
●Assistance provided: Online payments, payment plan enrollment, class registration, itemized billing statements, payment verifications, refund status, and past due balance inquiries.
Support & Assistance
Get Help
If the steps above did not resolve your issue, please reach out for technical assistance: