Overview
Columbia College uses Livesafe (CC Cougar Alert) as its mass notification system to deliver emergency alerts to the campus community. This article walks you through how to verify or update your mobile phone number in myPortal to ensure you receive emergency notifications via text, email, and the campus phone system.
Applies to: Staff Faculty Students
About This Service
What is CC Cougar Alert?
CC Cougar Alert is Columbia College's emergency mass notification system, powered by Livesafe. It is used exclusively to send emergency notifications about events or situations that may present a danger to the campus community.
●Email: Notifications are sent to your Columbia College email address.
●Text Message: Alerts are sent to the mobile phone number on file in your profile.
●Campus Phone System: Voice alerts may also be delivered through campus phones.
●Automatic Enrollment: Phone numbers and email addresses for all students, faculty, and staff are automatically uploaded to the system.
⚠ Important — Weekly Upload Schedule
Phone number updates are uploaded to the CC Cougar Alert system every Friday. If an emergency alert is sent before the Friday upload following your update, your new number will not yet be active in the system. Please update your number as early as possible.
Before You Begin
●You must have your Columbia College myPortal credentials (username and password) ready.
●Have your current mobile phone number available to enter or verify.
Instructions
How to Update Your Phone Number for CC Cougar Alert
1 Log in to myPortal
Navigate to myPortal and sign in using your Columbia College credentials.
2 Search for My Profile
In the top search bar within myPortal, type My Profile and select the first result that appears.
3 Scroll to Phone Numbers
Once in your profile, scroll down to the Phone Numbers section.
4 Edit or Add Your Cell Phone Number
Enter or update your phone number. Make sure the phone number type is set to Cell Phone — this is required for text message alerts to be delivered correctly.
5 Click Add or Update Phone
Click the Add or Update Phone button to save your phone number entry.
6 Confirm Your Changes
Scroll back to the top of the page and click Confirm in the blue banner that appears. This finalizes your update and saves your mobile number to the Colleague/Datatel database.
Additional Information
Opting Out of Text Alerts
Only messages containing emergency information are sent through the CC Cougar Alert system. If you wish to opt out of text message alerts, you may do so in one of the following ways:
●Reply STOP to any CC Cougar Alert text message you receive.
●Text STOP to 67283 from your mobile device.
Support & Assistance
Get Help
If you are having trouble updating your phone number, our team is happy to help. You can reach us at 573-875-4357 or through one of the options below: