Microsoft Outlook - Creating a Separate Profile

Summary

In Outlook, a profile is used to tell a mailbox how to start up in Outlook.  You can create a separate profile to login to another email address (Or your own email address) provided you have the permissions to do so.  This is useful if you want to sign into another mailbox, you’re having cache issues with your profile, you need to reload mapped shared mailboxes, or if you’re profile became corrupted.

 

Content:

  1. How to set-up a new profile
  2. Logging Into Outlook
  3. Switching Accounts
  4. Opening a mailbox through Outlook Online

 

How to set-up a new Profile:

  1. Right click the Windows Start button and select Run. In the Run dialog box, type: Outlook.exe /profiles and then press Enter. 

       2. On the profile picker dialog box, select Options. 

       3. Select New 

Note: Before selecting New, consider selecting the check box for "Prompt a profile to be used." If this is enabled, you will get a prompt every time you start Outlook to pick which profile you want to open. This is helpful when you have multiple profiles and need to switch between them. 

      4. Type a name for the new Outlook Profile and select OK.  

      5. Once the new profile is created, you will need to add an email account to the profile. In the add account dialog, you can optionally add more accounts. 

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Logging into Outlook

This section goes over how to login to Outlook after you create a new profile.  You will need to do this for each new profile.

  1. After that is done, close Outlook and re-open it.
  2. You should get prompted on what profile you want to login with if you selected the option “Prompt for a profile to be used” when you created the profile. (Step 3 above)
  3. Choose the profile for the mailbox you want to access (aka the one you just made).
  4. If it’s your first time logging into the mailbox, you will get a window that pops up asking to login with the email address of the mailbox you’re trying to access.  Remove that email address and put your own email address in and then hit enter.  Put in your password and you should be able to login.
    1. Basically, if you have been given access to a mailbox, you can use your own credentials to sign into it.  You should never need a password for the mailbox as long as you have access to it.

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Switching Accounts

This section goes over how to switch between different mailbox accounts you made via creating a new profile.

  1. All you need to do to switch accounts is close Outlook and reopen it to choose what profile you want to use.
    1. Just another reminder, you can only switch accounts like that if you selected the option “Prompt for a profile to be used” in the mail options when you were creating the account. 

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Opening a Mailbox Through Outlook Online

This section goes over how to access your mailbox through Outlook Online.

  1. You can open the mailbox in Outlook Online as well.  Open a web browser and go to https://outlook.com/ccis.edu and login with your Microsoft account.
  2. When you login, hit your profile icon in the top right and choose the option “Open another mailbox”.
  3. Type in the email address of the mailbox you want to open and hit “Open”.  You will only be able to do this with mailboxes you have access to, so keep that in mind.
  4. You can also save this mailbox you have open as a Favorite or Bookmark (depending on what your browser calls it) and just open it by clicking on it like any other Favorited link.  This is entirely optional.

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