How to - Using the Voicemail Inbox in Zoom Workplace

Open the Zoom Workplace application and locate the Phone option in the left-hand navigation ribbon.

●Click the Phone icon on the left-hand sidebar to open the Phone panel.

Select the Voicemail tab from the top ribbon to view your messages.

●Click Voicemail in the top navigation ribbon within the Phone panel.

Your voicemail inbox displays all received messages along with the date and time each was received.

●Each voicemail entry shows the caller information and the date received.

Hovering over any voicemail in the list reveals three quick-action icons.

●Phone Icon — Initiates a call back to the caller.

●Play Button — Plays the voicemail message audio directly in the app.

●Three Dots (…) — Opens an options menu with additional actions such as marking as read or deleting.

Clicking on a voicemail entry expands it to show additional details and an automatic text transcription of the message — useful when you cannot play audio.

●Click anywhere on the voicemail entry row to expand the detail panel.

●The transcription of the voicemail will appear below the message details, allowing you to quickly read the content without playing the audio.

You can remove voicemail messages you no longer need directly from the voicemail list.

●Hover over the voicemail message and click the Three Dots (…) icon.

●Select Delete from the bottom of the options menu to permanently remove the message.