Zoom Phone Training Documentation

Introduction

This article will help you get started with Zoom Phone and Zoom Contact Center at Columbia College. Here you will find everything you need — from requesting access and setting up your account, to training guides, quick reference videos, and recorded training sessions.

Zoom Phone and Zoom Contact Center services can be requested through the IT Service Portal. Select the appropriate service from the Zoom Services catalog to submit your request.

●Available to eligible Faculty and Staff — subject to role and departmental approval.

●Submit your request through the Zoom Services catalog using the link below.

●The Solutions Center will follow up to confirm provisioning and next steps.

Once your Zoom account has been provisioned, follow the Account Creation guide below to complete your initial setup and sign in for the first time.

●Sign in using your Columbia College institutional email address and password.

●Zoom Phone is accessible via the Zoom Desktop App, Mobile App, or a physical Yealink desk phone.

●Zoom Contact Center is accessible via the Zoom App or through the Salesforce integration.

Before your first call, review the Quick Start Guide for your device type (Desktop App or Physical Phone) in the Training Resources section below. This will help you get familiar with your setup and avoid common first-time issues.

Need additional assistance with Zoom Phone or Zoom Contact Center?

• Search the Knowledge Base
• Submit a Support Request