Overview
This guide walks you through using the Yealink T34W desk phone with Zoom Phone at Columbia College. It covers essential call handling, transfers, voicemail configuration, forwarding, device controls, and includes a button layout diagram for reference.
Applies to: Faculty Staff
Important Note — Dynamic Soft Keys
The four soft keys located directly below the screen dynamically change their function based on the current state of the phone (e.g., Idle, Ringing, Active Call, or On Hold).
Step-by-Step Guide
Phone Operations
1 Placing Outgoing Calls
When the phone is not in use:
●Handset or Speaker: Pick up the handset or press the Speakerphone button 
to hear a dial tone, then dial the number.
●Headset: Press the Headset button 
to activate headset mode, then dial an extension or telephone number.
When already on a call:
●Press the Hold soft key
.
●Press the New Call soft key.
●Dial an extension or telephone number.
●Resume the original call by pressing the Resume soft key.
2 Answering an Incoming Call
●Handset: Pick up the handset to answer the call.
●Headset: When the headset is connected, press the Headset button to answer the call.
●Speakerphone: Press the Speaker button to answer the call.
3 Rejecting & Ending Calls
Rejecting an Incoming Call:
●Press the Reject soft key to immediately send the caller to voicemail.
Ending an Active Call:
●Handset: Hang up the handset.
●Headset: Press the Headset button .
●Speakerphone: Press the Speakerphone button .
4 Hold & Mute Controls
Placing a call on hold:
●While on a call, press the Hold soft key .
Retrieving calls on hold:
●Press the Resume soft key.
Muting the Microphone:
●To mute the microphone on a call, press the Mute button 
.
●To unmute the microphone, press the Mute button again.
5 Transferring Calls
Cold Transfer:
●Press the Transfer soft key during an active call.
●Enter the number you want to transfer to.
●Press the Transfer soft key again.
Warm Transfer:
●Press the Transfer soft key during an active call.
●Enter the number you want to transfer to and press the Dial soft key.
●Press the Transfer soft key after the second party answers and you have announced the call.
6 Call Waiting
While already on a call, and a new call rings in, you will hear a beep tone emitted by your phone.
To Answer the Second Call:
●Press the Answer soft key to access that call. The first call will be placed on hold.
●Once the second call has ended, resume the original call by pressing the Resume soft key.
To Reject the Second Call:
●Press the Reject soft key to immediately send the caller to voicemail.
7 Volume Adjustment & Speakerphone
Volume Controls:
●In-Call Volume: While on a call, press the + and - buttons 
to raise or lower the volume.
●Ringer Volume: While the phone is not in use, press the + or - buttons to adjust the ringer volume on the phone.
Speakerphone:
●While the phone is not in use: Press the Speakerphone button to activate the speakerphone and get a dial tone for an outbound call.
●While on a call on the handset or headset: Press the Speakerphone button to continue the current call on speakerphone.
●While a call on speakerphone is active: Press the Speakerphone button to hang up the current call.
8 Forwarding Calls
●Press the Menu soft key.
●Press the right arrow key to highlight Features and press the OK button.
●Press the OK button while highlighting Call Forward.
●Select the forwarding option you would like to configure (e.g., to default calls to always forward, select Always Forward) and press the OK button.
●Utilize the arrow keys to select options (up and down) and toggle options off and on (left and right).
●After your changes have been made, select the Save soft key to save changes.
9 Redial
●Press 
when the phone is idle to dial out the last dialed number.
●Utilize the arrow keys to select call history (up and down), highlight your desired target, and press the Call soft key.
10 Voicemail Box Setup
Recording Your Personal Voicemail Greeting:
●Press the Messages button 
.
●Enter the PIN provided to you by your Administrator, followed by the # key.
●Select option 3 for personal options.
●Select option 1 to record your voicemail greeting.
●Follow the voice prompts to record and check your greeting.
Phone Diagram
Refer to the diagram below for button and port layout on your Yealink T34W device. Click the image to view full size.
Support & Assistance
Get Help
Need additional assistance setting up or using your Yealink desk phone?