Zoom Phone - Yealink t34w User Guide

Overview

This guide is to help you with using the Yealink t34w physical phone for Zoom phone. It will cover how to handle calls, voice mail, call transfers and more. There is even a diagram at the bottom of the article that will show you the button layout for the device. Keep in mind that the soft keys that are located below the screen change based on the status of the phone. 

Placing Outgoing Calls

Answering an Incoming Call

Rejecting an Incoming Call

Hold

Mute

Transferring Calls

Call Waiting

Volume Adjustment

Speakerphone

Forwarding Calls

Redial

Voicemail Box Setup

Phone Diagram

 

How to:

Placing Outgoing Calls

When the phone is not in use:

1. Pick up the handset or press the Speakerphone  button.

2. Dial tone will be heard.

When using a headset: 

1. Press the Headset button to activate headset mode.

2. Dial an extension or telephone number. 

When you are already on a call:

1. Press the Hold soft key.

2. Press the New Call soft key.

3. Dial an extension or telephone number.

4. Resume the original call by pressing the Resume soft key.

Answering an Incoming Call

On the handset:

• Pick up the handset to answer the call.

On a headset:

• When the headset is connected, press the Headset  button to answer the call.

On Speakerphone:

• Press the Speaker  button to answer the call.

Rejecting an Incoming Call 

Press the Reject soft key to immediately send the caller to voicemail.

Ending a Call

On a handset

• Hang up the handset.

On a headset: 

• Press the Headset  button.

On speakerphone:

• Press the Speakerphone  button.

Hold

Placing a call on hold:

• While on a call, press the Hold soft key.

Retrieving calls on hold:

• Press the Resume soft key.

Mute

1. To mute the microphone on a call, press the Mute  button.

2. To unmute the microphone, press the Mute  button again.

Transferring Calls

Cold Transfer

1. Press the Transfer soft key during an active call.
2. Enter the number you want to transfer to.
3. Press the Transfer soft key again.

Warm Transfer

1. Press the Transfer soft key during an active call.
2. Enter the number you want to transfer to and press the Dial soft key.
3. Press the Transfer soft key after the second party answers and you have announced the call.

Call Waiting 

While already on a call, and a new call rings in, you will hear a beep tone emitted by your phone. 

To Answer the Second Call: 

• Press the Answer soft key to access that call. The first call will be placed on hold.

• Once the second call has ended, resume the original call by pressing the Resume soft key.

To Reject the Second Call: 

• Press the Reject soft key to immediately send the caller to voicemail. 

Volume Adjustment

In-Call Volume: 

• While on a call, press the + and -buttons to raise or lower the volume. 

Ringer Volume:

• While the phone is not in use, press the + or - buttons to adjust the ringer volume on the phone.

Speakerphone

While the phone is not in use:

• Press the Speakerphone  button to activate the speakerphone and get a dial tone for an outbound call. 

While on a call on the handset or headset: 

• Press the Speakerphone  button to continue the current call on the speakerphone. 

While a call on speakerphone is active:

• Press the Speakerphone  button to hang up the current call.

Forwarding Calls 

1. Press the Menu soft key.

2. Press the right arrow key to highlight Features and press the OK button.

3. Press the OK button while highlighting Call Forward.

4. Select the forwarding option you would like to manipulate and press the OK button e.g.:

   • to default calls to always forward, select Always Forward.

5. Utilize the arrow keys to select options (up and down) and toggle options off and on (left and right).

6. After your changes have been made, select the Save soft key to save changes.

Redial

• Press  when the phone is idle to dial out the last dialed number.

• Utilize the arrow keys to select call history (up and down), highlight your desired target, and press the Call soft key.

 

Voicemail Box Setup

Recording Your Personal Voicemail Greeting 

1. Press the Messages button 

2. Enter the PIN provided to you by your Administrator, followed by the # key.

3. Select option 3 for personal options.

4. Select option 1 to record your voicemail greeting.

5. Follow the voice prompts to record and check your greeting.

 

 

Phone Diagram