Cougar Mail - Two-Factor Authentication on Mobile

Overview

How to set up Two-Factor Authentication for your Cougar Mail account on your mobile device.

NOTE: When setting up Two-Factor Authentication for your Cougar Mail account you will have to have access to either the Gmail APP or on a computer or PC be able to go to Gmail.com

Meaning, that you can NOT update your Two-Factor Authentication for Cougar Mail in the iOS (Apple) Mail app

 

How to: Android

  1. Select the Gmail AppUploaded Image (Thumbnail)
     
  2. Select the Account Icon in the top rightUploaded Image (Thumbnail)
     
  3. Ensure you are logged into your Cougar Mail account and select Manage your Google AccountUploaded Image (Thumbnail)
     
  4. Select Security and Sign-InUploaded Image (Thumbnail)
     
  5. Sign into the Security and Sign-In settings tab as this is password protectedUploaded Image (Thumbnail)
     
  6. Select 2 Step VerificationUploaded Image (Thumbnail)
     
  7. Select the 2 Step Verification Method you would like to utilizeUploaded Image (Thumbnail)
     
  8. Recovery PhoneUploaded Image (Thumbnail)
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  9. Google Prompt: If you have one set up, you can select Manage devices to manage this method. Or it will have an "Add" button to select. Uploaded Image (Thumbnail)
     

How to: Apple

  1. Select the Gmail app
    1. If you do not have the Gmail app you download it from the Apple StoreUploaded Image (Thumbnail)
  2. Log into your Cougar Mail address or select your Cougar Mail address in the top right
     
  3. Select Manage Your Google AccountUploaded Image (Thumbnail)
  4. Select Security & Sign-In
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  5. You'll be prompted to sign in again for security purposes, sign into the Security page.
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  6. Select 2-Step Verification
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  7. Select Turn on 2-Step VerificationUploaded Image (Thumbnail)
     
  8. Select the method you would like to use for your 2-Factor Verification: backup mobile, backup email, Google prompt, backup codes or authenticator app.Uploaded Image (Thumbnail)
     
  9. Recovery PhoneUploaded Image (Thumbnail)
    Uploaded Image (Thumbnail)
     
  10. Recovery emailUploaded Image (Thumbnail)
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  11. Google PromptUploaded Image (Thumbnail)

     
  12. Once you've set up a method you will see this screen appear, once read select DoneUploaded Image (Thumbnail)

 

 

Need Further Assistance?

If you have any difficulty with setting up Two-Factor Authentication (2FA) on your Cougar Mail account please submit a ticket here: 

Students: https://help.ccis.edu/TDClient/117/Portal/Requests/ServiceDet?ID=1084

Staff and Faculty: https://help.ccis.edu/TDClient/117/Portal/Requests/ServiceDet?ID=3985

Or you can call the Technology Solutions Help Desk at 573-875-4357 for further assistance.