Overview
Customer is receiving a "No active program" error or not seeing their program when trying to access their My Progress degree planning, Graduation Application, or Commencement Ceremony Application..
How to:
Refer the customer to the Office of the Registrar (ext. 7526) to confirm student has declared a major, has an active program assigned, and correct start date. If the error is on the Commencement Ceremony Application, make sure that the student has previously submitted their Graduation Application.