My Portal – No Active Program Error (My Progress, Graduation Application, or Commencement Ceremony Application)


Customer is receiving a "No active program" error or not seeing their program when trying to access their My Progress degree planning, Graduation Application, or Commencement Ceremony Application..


How to:

Refer the customer to the Office of the Registrar (ext. 7526) to confirm student has declared a major, has an active program assigned, and correct start date. If the error is on the Commencement Ceremony Application, make sure that the student has previously submitted their Graduation Application.


Article ID: 2757
Thu 1/27/22 9:32 AM
Thu 5/18/23 8:35 AM