Cougar Mail - Signing in After a Name Change

When a student or user updates their legal name with Columbia College, their account information is also updated to reflect this change. This includes a new username and a corresponding new Cougar Mail email address. The update ensures that all future communications and system access reflect the updated personal information.

Overview

Personal Name changes with Columbia College

When a student or user updates their legal name with Columbia College, their account information is also updated to reflect this change. This includes a new username and a corresponding new Cougar Mail email address. The update ensures that all future communications and system access reflect the updated personal information.

How to:

Access Your Account After a Name Change

1. Email Notification:
   After a name change is processed, the student will receive an email from Student Records confirming the update. This email typically includes the new username associated with their account.

2. Logging In with New Credentials:

   • Use the new username in the format: [NewUsername]@ccis.edu

   • Enter the same password used prior to the name change.

   • If you receive a "password incorrect" error, reset your password using this link:
      

3. Accessing New Cougar Mail Account:

   • Following the name change, a new Cougar Mail address will be created. This new email account will be used for all future Columbia College communications.

   • Attempting to access the previous Cougar Mail account may redirect you to the old address, which is no longer active for college communications.

4. Switch to the New Cougar Mail Account:
   a. Click the Profile Picture or Account icon in the current Cougar Mail session.
   b. Select Sign Out or Add Account.
   c. Sign in using your new email address in the format: [NewUsername]@cougars.ccis.edu
   (Ensure the full address is entered, including @cougars.ccis.edu)
   d. Enter your myPortal password.
   e. You may be prompted to verify security details such as a phone number or alternate email.
   f. Once verified, you will be directed to your new Cougar Mail inbox.

Important Note:
The previous Cougar Mail account is no longer active and will not receive any new emails or class-related communications. All official correspondence will now be sent to your new Cougar Mail address.