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Overview
If you receive the error message:
"Authentication method 'MultiFactor, PasswordlessPhoneSignIn' by which the user authenticated with the service doesn't match requested authentication method 'Password, ProtectedTransport'. Contact the Colleague - Self-Service - PROD - Student Self Service application owner."
Here are the steps to take to fix this issue.
How to:
Some vendors don’t allow passwordless sign-in, which can cause errors when signing into their services (see Fig 1).
The Microsoft Authenticator app has a built-in way to enable password less sign-in (see Fig 2).
Steps to Enable Password-less Sign-In:
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Go to the app or site you’re trying to sign into.
- Enter your username and click “Next”.
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Enter your password.
- If you don’t see a password prompt, click “Other Ways to Sign In”.
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Alternative Sign-In Options:
- You may see a blue link that says “Use your face, fingerprint, PIN, or security key instead”. This link serves the same purpose as the “Other Ways to Sign In” option.
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Troubleshooting:
- If the system tries to log you in directly without any of these options, you may need to clear your browser cache.
- Alternatively, try using an incognito window to sign in.
If you are still experiencing trouble please contact the Help Desk at 573-875-4357.