Zoom Phone - Viewing or Resetting Voicemail PIN

This article is for employees and provides instructions to view or reset a Zoom Phone Voicemail PIN.

Summary:

Employees need to create a PIN before they can use a desktop phone or call in to check and manage their voice mail messages.

If you want to check your voicemail from a different phone, you must first turn on the “Allow callers to check voicemail” option in your Zoom Phone settings.

To view your current PIN or reset it, follow these instructions:

Zoom App:

1. Go to your profile icon (or gear) in the upper right corner, and select Settings 
2. Select Phone from the left-hand side
3. On the right-hand side of the window select my account online.
4. Sign in with your myPortal username and password.
5. Select Phone from the left-hand side
6. Scroll down to PIN Code and select Show or Edit
7. From there you can view your current pin or reset it

Zoom Portal: 

1. Go the the Zoom portal https://zoom.us/profile
2. Sign in with your myPortal username and password.
3. Select Phone from the left-hand side
4. Scroll down to PIN Code and select Show or Edit
5. From there you can view your current pin or reset it
    

NOTE: in order to call into your voicemail box from a different phone, you must first select "Allow callers to check voicemail" in your phone settings which can be found if you scroll up to the call handling section under settings.