Microsoft Outlook - Update Global Address Book

This article describes how to update your local cached global address book in Outlook.

Overview

The Global Address book on Outlook will sometimes need to be updated.  Typically this needs to be done after employees have name changes.

PLEASE NOTE:  In New Outlook for Microsoft 365, the Global Address List (GAL) updates automatically from Exchange Online and cannot be manually refreshed. If changes do not appear immediately, allow up to 48 hours or verify the update using Outlook on the web. Manual address book downloads are only available in Classic Outlook.

How to:

To update the Global Address book in your Outlook you will follow these steps: 

1. Open Outlook
2. Select the Send/Receive tab in the blue banner
    
3. Select Send/Receive Groups
4. Select Download Address Book
    
5. Select Ok - Ensure there is a check mark in the Download changes since last Send/Receive box.
    
6. Allow to finish download
    

Once finished you will now have updated to the most recent Global Address book changes.