Overview
This article walks you through using your Columbia College Zoom Phone capabilities on a mobile device. By downloading the Zoom mobile app on iOS or Android, you can make and receive campus calls, check voicemails, and manage call lines directly from your smartphone.
Applies to: Faculty Staff
Before You Begin
- You will need an active Columbia College login and an assigned Zoom Phone license.
- Personal Device Notice: Use of Zoom or Zoom Phone on your personal device is optional. Limited support is available for personal devices.
- Note: Interface appearance may vary slightly depending on your device operating system (iOS or Android) and app version.
Step-by-Step Guide
Instructions
1 Download and Install the Zoom App
Download the Zoom Workplace application onto your mobile device from your respective app store.
●iOS (iPhone/iPad): Download from the Apple App Store.
●Android: Download from the Google Play Store.
2 Sign In Using Single Sign-On (SSO)
Open the Zoom app and authenticate using your Columbia College credentials.
●Open the Zoom app and tap Sign In.
●Select the SSO option.
●When prompted for company domain, type ccis (e.g., ccis.zoom.us) and click Next.
●Sign in using your institutional email (username@ccis.edu) and password as you normally do.
3 Open the Zoom Phone Tab
Once logged in, tap the Phone icon in the bottom navigation bar to access phone features.
Along the top ribbon, you can navigate between:
●History: View incoming, outgoing, and missed call logs (default screen).
●Voicemail: Listen to voicemails and view speech-to-text transcriptions.
●Lines: Switch between multiple assigned phone lines if you manage more than one line.
●SMS: (Currently not enabled)
4 Make Outbound Calls
Placing calls through Zoom Phone is straightforward and functions just like dialing from your phone.
●Tap the Keypad / Dialer icon in the top left corner.
●Dial the full 10-digit phone number (or campus 4-digit extension). You do not need to dial 8 or 9 for an outside line.
●Caller ID Selection: Use the Caller ID dropdown at the bottom of the dialer to choose which institutional number appears on the recipient's phone.
5 Receive Inbound Calls
Incoming calls to your Columbia College extension will ring on your mobile device as an incoming Zoom call notification.
●When a call arrives, tap Accept (green button) to answer or Decline (red button) to send the caller directly to voicemail.
Support & Assistance
Get Help
Need assistance configuring or using Zoom Phone on your mobile device?