Microsoft Office - Allow Organization to Manage Device Errors

Overview

When installing Microsoft 365 licensing and signing in, you will get the pictured pop up. When seeing this you will want to uncheck the box that says "Allow my organization to manage my device"

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While some devices will run fine with this automatically checked, other devices may run into continuous licensing errors that make it appear as though the student or staff member does not have access to Microsoft Office applications.

 

How to:

If you have tried unchecking the box and you still run into continuous errors, some troubleshooting steps that may help are:
 

  1. You may need to uninstall and reinstall Microsoft Office from your device.
    1. Navigate to your application settings and select uninstall Microsoft Office
       
    2. Follow the instructions in this article to reinstall Microsoft Office: https://help.ccis.edu/TDClient/117/Portal/KB/ArticleDet?ID=936

       
  2. You may need to remove your account from Windows and sign out of your computer
     
    1. Select the Windows icon in the bottm left to open the Start Menu, then select Settings
       
    2. Go to Accounts then select Access work or school
       
    3. Select the account you want to remove and hit "Disconnect"
       
    4. After that, sign out of the computer and sign back in, do not restart

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If you have a particular reason you are attempting to troubleshoot a problem by following these steps, please reach out to the Solutions Center at help.ccis.edu and we can escalate a ticket to our End User Support or Network Services teams depending on your particular issue.

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