Articles (32)

File Explorer - Pin Folders to Quick Access

How to pin a file folder in the File Explorer of your device for Quick Access.

How to use Instant Search in outlook

This article is for advanced searching and can directing you to messages using the specific keywords to locate i your Microsoft outlook application. Note: Tech service only support outlook for Staff. Student and adjuncts has cougarmail.

Microsoft Account - Updating Authentication Methods

How to update or add a new method for multi-factor authentication (MFA) .

Microsoft Office - Allow Organization to Manage Device Errors

When installing Microsoft 365 licensing and signing in, you will get the pictured pop up. When seeing this you will want to uncheck the box that says "Allow my organization to manage my device"

Microsoft Office - Out of Office/Automatic Reply Set Up

This knowledge base document provides step-by-step instructions on how to set up automatic reply emails, also known as Out of Office responses, in Microsoft Outlook. The instructions cover both the Outlook desktop application and the Outlook web version.

Microsoft Office 365 - Install for Employee

How to install Microsoft Office 365 as an employee for Columbia College without charge.

Microsoft Office 365 - Converting Google Doc to a Word Doc

How to convert a Google Document to a Word Document.

Microsoft OneDrive - Uploading Files to Google Drive

This article provides steps for students to migrate files from a OneDrive account to their Google Drive accounts.

Microsoft Outlook - Accessing Web Outlook

How to access Outlook on a browser instead of through a downloaded application.

Microsoft Outlook - Configuration Settings Pop-Up

Common configuration pop-up within Microsoft Outlook and how to manage it.

Microsoft Outlook - Delete Reoccurring Meeting Prompts

You might have issues where you keep getting invites to meetings you removed yourself from.  Outlook will sometimes do that if it continues to see those meetings in some way on your profile.  What you’ll need to do is delete every instance of that meeting to get rid of the reoccurring prompts.

Microsoft Outlook - Install Microsoft Outlook App on Mobile

How to install the Microsoft Outlook application on your mobile device to manage emails.

Microsoft Outlook - Locating Archived Emails

How to locate any archived emails in your Microsoft Outlook application.

Microsoft Outlook - Managing an Email Distribution List

If you are a manager of a distribution list or a security group for email, you can edit members of that list. This document will go over how to edit the membership of that group using Outlook.

Microsoft Outlook - Saving Email as a File

How to save an email as a file within Outlook.

Microsoft Outlook - Signatures

How to add, update, or delete signatures within Microsoft Outlook

Microsoft Outlook - Unable to Share Calendar

The troubleshooting and how to steps for the Share Calendar function in Microsoft Outlook.

Microsoft Outlook - Update Global Address Book

This article describes how to update your local cached global address book in Outlook.

Microsoft Outlook - Using PhishNotify

PhishNotify is an add-in for Outlook that will allows suspicious emails to be reported from your inbox. When you receive a suspicious email, PhishNotify can be used to submit the email for review, allowing the message to be safely submitted without users forwarding or otherwise interacting with the email. PhishNotify can be used to report both PhishSim emails and real phishing emails alike, and can be used for any questionable emails.

Microsoft SharePoint - Subscription Issues

Resolution for "no email address" shown when subscribing to SharePoint alerts.

Microsoft Windows 11 - Automatic Upgrade

Since your device is Windows 11 compatible, an automatic upgrade will be applied to your machine upgrading you from Windows 10 to Windows 11. The below information will guide you through what you will encounter during the upgrade process.

Microsoft Windows 11 - Manual Upgrade

Your machine will be scheduled to automatically install the Windows 11 upgrade. If you would like to install the upgrade yourself manually, you may do so. The following steps will assist you with that process.

Windows 11 - Device Backup Procedure

When you save files to your computer, they are automatically saved to the device’s hard drive. The main issue with this is that if a problem occurs with that hard drive, it might prevent Technology Services from being able to retrieve your files. It is therefore important that you back up important files to a more secure location. This document will show you have to backup your hard drive files to your personal network drive.

Windows 11 - Saving Browser Favorites & Bookmarks

How to save your browser favorites and bookmarks from Chrome, Microsoft Edge, and Firefox, so that they are not lost when upgrading to Windows 11 or receiving a new device.