SharePoint - Login Issues


You are having trouble logging into a SharePoint site.


How to:

First attempt using an InPrivate browsing window.


Google Chrome - New Incognito Window (CTRL + SHIFT + N)

FireFox - New Private Window (CTRL + SHIFT + P)

MS Edge - New InPrivate Window (CTRL + SHIFT + N)


This is an browser window that records no history, cookies or cache which may help ease login issues.

Please verify that when logging in credentials, you are using your and the password you've created in my portal. 

If that allowed you to login, clear the browsing data, cache, and cookies and try again in your normal browser window. Reference KB 295129

If there are still any issues with the login process, submit a ticket at



SharePoint, Login, Browser

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Article ID: 5092
Thu 4/14/22 2:55 PM
Thu 3/28/24 9:57 AM