Overview:
You are unable to access the OnBase Unity application and the application tells you that your credentials are incorrect or the account is locked.
Troubleshooting:
Please check the following--these steps may resolve your login issue:
- Be sure that you connected to a Columbia College network or the VPN.
- to check VPN connection, go to the Windows menu, then Cisco. Select Cisco AnyConnect Secure Mobility Client or select your desktop menu in the bottom right (image below).
- to check your network connection, you may search "Network" within Windows search/settings or select the Network icon to view your connection status (sample image below).
2. Try entering your password again, if you have not already done so. It may be a password entry issue.
3. Try completely closing OnBase and re-open OnBase using the instructions in the attached document.
If none of these resolve the issue, submit a ticket to the Help Desk.