OnBase account is locked

Overview:

You are unable to access the OnBase Unity application and the application tells you that your credentials are incorrect or the account is locked.

Troubleshooting:

Please check the following--these steps may resolve your login issue:

  1. Be sure that you connected to a Columbia College network or the VPN.
    • to check VPN connection, go to the Windows menu, then Cisco.  Select Cisco AnyConnect Secure Mobility Client or select your desktop menu in the bottom right (image below).

               

  • to check your network connection, you may search "Network" within Windows search/settings or select the Network icon to view your connection status (sample image below).

                   

2. Try entering your password again, if you have not already done so. It may be a password entry issue.

3. Try completely closing OnBase and re-open OnBase using the instructions in the attached document.

If none of these resolve the issue, submit a ticket to the Help Desk. 

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