Course & D2L Brightspace Support for Students

If you are experiencing issues and would like assistance with D2L Brightspace, VitalSource, or your course itself, please review the options below to find the right support channel for your needs.

Course Content

Course Materials & eTexts

If you are having difficulties with course materials, assignments, or topics, please contact your Instructor directly.

●eText User Guide — learn how to navigate your eText

Portal & Email

myPortal or CougarMail

If you are having difficulties with the Columbia College website, myPortal, or CougarMail:

●Contact the Columbia College Helpdesk

●Submit a support ticket

Learning Management System

D2L Brightspace

If you are experiencing technical issues with any D2L Brightspace course tools, contact D2L Customer Support directly — available 24/7:

●Phone: 1-877-325-7778

●Email: helpdesk@D2L.com

●D2L Brightspace Student Guide — tutorials on accessing and using the D2L Brightspace interface

Support

Get Help

For additional assistance, contact the Technology Solutions Center:

●Search the Knowledge Base

●Submit a request online at help.ccis.edu

●Call us at (573) 875-4357 (HELP) or (800) 231-2391, ext. 4357

Phone Support
All times Central Time

Call our Solutions Center Help Desk:

●(573) 875-4357 (HELP)

●(800) 231-2391, ext. 4357

●Monday – Thursday: 7 a.m. – 7:30 p.m.

●Friday: 7 a.m. – 5 p.m.

●Saturday: 11 a.m. – 5 p.m.

●Sunday: 12 p.m. – 5 p.m.

Walk-In Support
All times Central Time

Visit us in person at the Solutions Center Help Desk:

●Monday – Friday: 8 a.m. – 5 p.m.

●Saturday: By appointment only

●Sunday: By appointment only