Zoom Phone - Software / Hardware Issues

Use these forms to request assistance and support for phone issues. Select the category below that best matches your situation to submit the appropriate request.

Request Types

What Do You Need Help With?

📞 Zoom Contact Center

For issues related to Contact Center, including:

●Access

●Usage

●Call Recording

📱 Zoom Phone

For reporting issues with Zoom Phone, including:

●Softphone application issues

●Account or login problems

●General Zoom Phone errors

⚙ Phone Feature

For issues with specific features or missing functionality on your phone.

💻 Phone Hardware

For reporting issues with physical desk phones or hardware components.

🔊 Phone Audio

For reporting call audio issues on both physical phones and softphone applications.

Eligibility

Who Can Use This Service

●Staff

●Faculty

Support

Get Help

For additional assistance, contact the Technology Solutions Center:

●Search the Knowledge Base

●Submit a request online at help.ccis.edu

●Call us at (573) 875-4357 (HELP) or (800) 231-2391, ext. 4357

Phone Support
All times Central Time

Call our Solutions Center Help Desk:

●(573) 875-4357 (HELP)

●(800) 231-2391, ext. 4357

●Monday – Thursday: 7 a.m. – 7:30 p.m.

●Friday: 7 a.m. – 5 p.m.

●Saturday: 11 a.m. – 5 p.m.

●Sunday: 12 p.m. – 5 p.m.

Walk-In Support
All times Central Time

Visit us in person at the Solutions Center Help Desk:

●Monday – Friday: 8 a.m. – 5 p.m.

●Saturday: By appointment only

●Sunday: By appointment only

 
Zoom Contact Center Zoom Phone Ticket Phone Feature Issue Phone Hardware Issue Phone Audio Issue

Service Offerings (5)

Zoom Contact Center Issue
Report an issue or error with Zoom Contact Center
Zoom Phone Issue
Request assistance and support for Webex Calling phone issues.
Phone features/functionality not working
Report issues with phone features or functionality.
Phone Hardware Broken
Submit request when phone is physically broken (hardware).
Telephone: Cannot hear or be heard