Zoom Phone - Software / Hardware Issues

Service Details

Use these forms to request assistance and support for phone issues.

Zoom Contact Center - For issues related to Contact Center. This includes Access, Usage, and Call Recording

Zoom Phone - For reporting issues with Zoom Phone

Phone Feature - For issue with specific features or lack of features

Phone Hardware - For reporting issues with physical phones

Phone Audio - For reporting issues with call audio both on physical and softphone applications.

Staff and faculty are eligible to submit telephone requests.

Zoom Contact Center Zoom Phone Ticket Phone Feature Issue Phone Hardware Issue Phone Audio Issue

Zoom Contact Center Issue

Report an issue or error with Zoom Contact Center

Zoom Phone Issue

Request assistance and support for Webex Calling phone issues.

Phone features/functionality not working

Report issues with phone features or functionality.

Phone Hardware Broken

Submit request when phone is physically broken (hardware).

Telephone: Cannot hear or be heard