Overview
When you update your legal name with Columbia College, your account information is updated to reflect this change across college systems. This guide walks you through logging in with your new username and accessing your updated Cougar Mail account.
Applies to: Faculty Staff Students
Before You Begin
- Ensure your official name change has been submitted and processed by Student Records (students) or Human Resources (employees).
- Locate the confirmation email containing your updated username before attempting to log in.
Step-by-Step Guide
Instructions
1 Review Your Email Notification
After your name change is processed, you will receive a confirmation email (typically from Student Records for students or HR for employees).
●Locate the confirmation email sent to your contact address.
●Note the new username and Cougar Mail address assigned to your account.
2 Sign In with Your New Credentials
Log into Columbia College systems (such as myPortal) using your updated username.
●Enter your username in the format: [NewUsername]@ccis.edu
●Enter the same password you used prior to the name change.
●If you encounter a "password incorrect" message, reset your password using the Forgot Password Tool.
3 Switch to Your New Cougar Mail Account
Your email inbox is updated to your new name. To access your new email address, switch accounts in your browser or email client:
●Click your Profile Picture or Account Icon in your current Cougar Mail / Google session.
●Select Sign Out or Add Account.
●Sign in with your full new email address in the format: [NewUsername]@cougars.ccis.edu
●Enter your myPortal password when prompted.
●Complete any two-step security verification prompts to enter your new Cougar Mail inbox.
Important Note
Your previous Cougar Mail account is deactivated and will no longer receive incoming emails or class communications. All official Columbia College correspondence will now be routed exclusively to your new Cougar Mail address.
Support & Assistance
Get Help
Need additional assistance accessing your account or email following a name change?