MFA - Sign Into MFA with Password Less Option Disabled

Overview

If you receive an error "Authentication method 'MultiFactor, PasswordlessPhoneSignIn' by which the user authenticated with the service doesn't match requested authentication method 'Password, ProtectedTransport'. Contact the Colleague - Self-Service - PROD - Student Self Service application owner." Here are some steps to you should take to fix this issue.

How to:

Some vendors don’t allow password less sign in, which can cause errors to show up when signing into them (Fig 1.). 

The Microsoft authenticator app has a built-in way to turn this on and enable it (Fig 2.). 

Fig 1. Sign- In Error         

Fig 2. Enable Password less Sign-In 

• Go to whatever app/site you’re trying to sign into, put in your username, hit “Next” 

• You should have to put in a password next, if not, you’ll need to hit “Other Ways to sign in” 

• You may see the blue link to “Use your face, fingerprint, PIN, or security key instead” instead of the one mentioned above.  It’s the same thing. 

• If it’s trying to log you in directly without any of those options, you may have to clear your browser cache. 

• You can also try an incognito window to see if you can sign in.