Use this service if you need to reset your password because it has been forgotten or has expired. Password resets are handled through the Fischer IDM self-service portal and can be completed without contacting the Help Desk in most cases.
Before you begin, make sure your personal phone number and email address are up to date in the system — these are required to verify your identity during the reset process.
Password Policy
Expiration Rules by Account Type
Student Accounts
Passwords do not expire
●Student account passwords do not expire
●Use this process only if you have forgotten your password
●No expiration notifications will be sent
Staff & Faculty Accounts
Passwords expire every 90 days
●Passwords expire every 90 days
●You will receive an email warning before your password expires
●A second email is sent when your password has expired
●Use this process to reset an expired or forgotten password
How To
Steps to Reset Your Password
2
Enter Your Identity Information
On the next screen, enter the following information to verify your identity:
●Legal First Name
●Legal Last Name
●College ID #
●Date of Birth (follow the on-screen format or use the calendar picker)
3
Enter the Verification PIN
A PIN will be sent to your personal phone number or personal email address on file. Enter that PIN to continue.
Note: If your personal phone or email is not up to date, you will not be able to receive the PIN. See this KB article for instructions on updating your contact information.
4
Accept the Policy & Set Your New Password
After entering your PIN, you will be prompted to agree to the Acceptable Use Policy. Once accepted, you will be able to set your new password.
Support
Get Help
Phone Support
All times Central Time
Call our Solutions Center Help Desk:
●(573) 875-4357 (HELP)
●(800) 231-2391, ext. 4357
●Monday – Thursday: 7 a.m. – 7:30 p.m.
●Friday: 7 a.m. – 5 p.m.
●Saturday: 11 a.m. – 5 p.m.
●Sunday: 12 p.m. – 5 p.m.
Walk-In Support
All times Central Time
Visit us in person at the Solutions Center Help Desk:
●Monday – Friday: 8 a.m. – 5 p.m.
●Saturday: By appointment only
●Sunday: By appointment only