Overview
This article guides you through the process of resetting your Columbia College account password if you have forgotten it or if it has expired. Follow the steps below to verify your identity and set a new password through Fischer IDM.
Applies to: Staff Faculty Students
Before You Begin & Password Expiration Policies
- Student Accounts: Student passwords do not expire.
- Staff & Faculty Accounts: Passwords expire every 90 days. You will receive an automated email notification before expiration and another when the password expires.
- Ensure you have access to the Personal Phone Number or Personal Email Address associated with your account to receive a security PIN.
Step-by-Step Guide
Instructions
1 Navigate to Password Self-Service
2 Enter Your Personal Identification Details
On the identification screen, fill in all required fields accurately:
●Legal First Name
●Legal Last Name
●College ID#
●Date of Birth (follow the specified template format or select your date using the calendar picker)
3 Verify Identity with Security PIN
Once your details are verified, a security PIN will be dispatched to your personal contact method on file.
●Check your personal phone for an SMS text message or your personal email for the PIN code.
●Enter the PIN code into the verification prompt on screen and submit.
●Need to update your contact info? Refer to our guide: How to Update Your Personal Phone or Email.
4 Accept Policy and Set New Password
Complete the final steps to create your new password:
●Review and agree to the Acceptable Use Policy.
●Enter your new password in accordance with the on-screen complexity requirements.
●Save your changes to finalize your password reset.
Need Assistance?
If you run into any issues completing these steps, or if your personal contact information is outdated preventing PIN delivery, please contact the Solutions Center online at help.ccis.edu or call (573) 875-4357 (HELP) for direct assistance.
Support & Assistance
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