Name Changes myPortal and CougarMail


Personal Name changes with Columbia College


How to:

If a customer changes their name, they will receive an email from Student Records that their name has changed. If the user changes their name, in most cases, the username will change for the customer.

Because of the name change, the customer will have a new username and NEW Cougarmail address.

You must help the customer reactivate their account. They can either use the Reset Your Password option or First-time Users Activate Your Account link in the myPortal Login page

After they reactivate they will get their new Username and Cougarmail address.

They will login with the new and Password.


Special information about Cougarmail addresses:

When the customer attempts to access Cougarmail, they will be directed to their old Cougarmail address from their former name. The old account will not longer be tied to the Columbia College correspondence or class emails. They will have a new account and all college correspondence will begin to go there.

Have the customer sign out of the old account. And sign into their new account.

a.       Click the Picture or Account icon in the Cougarmail account, click Sign Out or Add Account

b.       Enter the new (be sure is present, otherwise enter the full email address)

c.        Enter the new myPortal password.

d.       They may be prompted for security information, (phone/email)

e.       They will be directed to the new inbox.


NOTE: The old account will can still be utilized as a personal account if the customer desires. It will have the old password the customer used prior to account reactivation.


Article ID: 1956
Thu 12/16/21 9:00 AM
Tue 1/17/23 10:41 AM