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Student Microsoft Office 365 Free Install

  1. Knowledge Base
  2. Computer, Hardware & Software Support
  3. Microsoft Office
username with @ccis.edu and myPortal password. NOTE: Your username should be yourusername@ccis.edu NOT your CougarMail email (such as yourusername@cougars.ccis.edu).   Click Sign In.   This

Microsoft Office for Students

  1. Knowledge Base
  2. Computer, Hardware & Software Support
://aka.ms/getoffice 2. Enter your CougarTrack username with @ccis.edu and CougarTrack password. NOTE: Your username should be yourusername@ccis.edu NOT your CougarMail email (such as yourusername

myPortal - ePayments, eBills, and Payment Plans

  1. Knowledge Base
  2. Passwords, Account Access & Security
password ... Problem Description Unable to set up a payment plan or make a payment online. Problem Resolution Try these to resolve your issue: The software for ePayments, eBill, and Payment Plans is

Forward Cougarmail to another email address

  1. Knowledge Base
  2. Passwords, Account Access & Security
You have access to CougarMail but would like to forward CougarMail to another email address. Problem Resolution After logging into CougarMail, 1. Click the settings icon (the gear) in the

Locked out of CougarMail login due to a lost phone or changed cell number

  1. Knowledge Base
  2. Passwords, Account Access & Security
Introduction If you have two-step verification turned on for CougarMail and are locked out of your account, please contact the Solutions Center for assistance to regain access to your account

SharePoint - Login Issues

  1. Knowledge Base
  2. Passwords, Account Access & Security
Overview You are having trouble logging into a SharePoint site   How to: First attempt using an InPrivate browsing window.   Google Chrome - New Incognito Window (CTRL + SHIFT + N

My Portal – No Active Program Error (My Progress, Graduation Application, or Commencement Ceremony Application)

  1. Knowledge Base
  2. Passwords, Account Access & Security
Overview Customer is receiving a "No active program" error or not seeing their program when trying to access their My Progress degree planning, Graduation Application, or Commencement Ceremony

Columbia College myPortal

  1. Knowledge Base
  2. Passwords, Account Access & Security
Introduction What is the Columbia College myPortal? myPortal is your one-stop-shop connecting you with the systems, information, communities, and updates you’ll need to succeed at Columbia

SharePoint subscription issues

  1. Knowledge Base
  2. Passwords, Account Access & Security
Known issue: Getting "no email address" when trying to subscribe to alerts on sharepoint.ccis.edu.   How to fix: There is a scheduled task that runs around noon each day to find users in

General - Columbia College Cougar Alert System

  1. Knowledge Base
  2. Passwords, Account Access & Security
Overview Columbia College launched a new mass notification  system called, "Livesafe"  This system is specifically used to send emergency notifications of any event or situation that may present a

Microsoft Account Login

  1. Knowledge Base
  2. Passwords, Account Access & Security
How to: When logging in with a Microsoft account, be sure to format your login name as "username@ccis.edu

Outlook - Staff Adding and Switching Accounts

  1. Knowledge Base
  2. Passwords, Account Access & Security
  3. myPortal
Switching Accounts Outlook In case you have multiple accounts, it may be due to having saved multiple Outlook emails on your device. is could be because you have different emails associated

Student Planner / myPortal - Display Name Change Procedure

  1. Knowledge Base
  2. Passwords, Account Access & Security
  3. myPortal
Overview Display Name Change Procedure   How to: 1. Search "My Profile" in the myPortal Search bar. Select the first option, "Phone Number and/or Address Updates

myPortal - ePayments - Setup Authorized Users to ePayment

  1. Knowledge Base
  2. Passwords, Account Access & Security
  3. myPortal
Overview A student wants to add an authorized user to his or her ePayment so that they can access the student's billing statements, 1098-T statement, and/or payment history.   How to: 1